Privacy Policy

1. Introduction

Arlington Shelves (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

2. Information We Collect

Personal Information

We may collect personal information that you provide, including:

• Name and contact information
• Billing and shipping addresses
• Payment information (collected and stored via our PCI compliant payment processing partner, Stripe)
• Email address
• Phone number

Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• IP address
• Browser type
• Device information
• Usage data
• Cookies and similar technologies

3. How We Use Your Information

We use the collected information for various purposes, including:

• Processing and fulfilling your orders
• Communicating with you about your orders
• Sending you marketing communications when consented to
• Improving our website and services
• Detecting and preventing fraud
• Complying with legal obligations

4. Information Sharing

We may share your information with third parties only in the ways described in this Privacy Policy, including:

• Service providers who assist in our operations
• Payment processors for secure payment handling
• Shipping partners for order delivery
• Legal authorities when required by law

5. Data Security

We implement appropriate technical and organizational measures to maintain the security of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. When you first visit our website, you will be presented with a cookie consent banner allowing you to accept or reject non-essential cookies.

Types of Cookies We Use

• Essential Cookies - Required for basic website functionality such as shopping cart and user authentication. These cannot be disabled.
• Analytics Cookies - Help us understand how visitors interact with our website. These are only set if you accept cookies.
• Advertising Cookies - Used to measure the effectiveness of our advertising campaigns. These are only set if you accept cookies.

7. Analytics and Tracking Services

Service Performance Metrics

We collect anonymous, aggregated performance metrics (such as page views and Web Vitals) to monitor and improve site reliability. This data does not use cookies, does not identify individual users, and is not used for advertising or cross-site tracking.

We also use the following third-party analytics and tracking services. These services are only activated if you accept cookies via our consent banner:

Microsoft Clarity (Microsoft Corporation)

• Purpose: Understand how users interact with our website through session recordings and heatmaps to improve user experience.
• Data Collected: Mouse movements, clicks, scrolls, and page interactions. Clarity does not collect personally identifiable information.
• Data Retention: Session data retained for up to 30 days.
• Privacy Policy: https://privacy.microsoft.com/en-us/privacystatement

Meta Pixel (Meta Platforms, Inc.)

• Purpose: Conversion tracking and measuring the effectiveness of our advertising on Facebook and Instagram platforms.
• Data Collected: Page views, conversion events, and interactions with our ads.
• Data Retention: Data retained for up to 2 years.
• Privacy Policy: https://www.facebook.com/privacy/policy/

How to Opt Out

You can manage your cookie preferences at any time by:

• Clearing your browser's local storage and cookies, then revisiting our website to see the consent banner again
• Using browser privacy settings to block third-party cookies
• Installing browser extensions such as ad blockers or privacy tools
• For Meta: Visit Facebook Ad Preferences to manage ad personalization
• For Microsoft Clarity: Visit Microsoft Privacy Dashboard

8. SMS/Text Messaging Privacy

If you opt in to receive SMS text messages from Arlington Shelves, the following additional privacy terms apply to our SMS messaging program:

Data Collection for SMS

When you opt in to our SMS program, we collect your mobile phone number and your consent to receive text messages. We maintain records of your opt-in consent, including the date, time, and method of consent (e.g., website checkout form).

Use of Your Mobile Phone Number

We use your mobile phone number solely for the purpose you consented to, which includes sending transactional SMS messages related to your order status (such as order confirmations, shipping updates, and delivery notifications) and customer service communications (such as responses to inquiries, issue resolution, and support follow-ups). We will not use your mobile number for marketing or promotional messages unless you separately consent to receive such messages.

No Sharing of Mobile Information

We do not sell, rent, loan, trade, lease, or otherwise transfer your mobile phone number or SMS opt-in data to any third parties for marketing or promotional purposes. Your mobile information is only shared with our SMS service provider (Twilio) solely to enable the delivery of text messages to you. Our SMS service provider is contractually prohibited from using your information for any purpose other than delivering messages on our behalf.

Data Retention for SMS

We retain records of your SMS opt-in consent for as long as you remain subscribed to our SMS program, plus an additional period as required by applicable law or industry best practices (typically 4 years after you opt out). You may request deletion of your SMS-related data at any time by contacting us.

Opting Out of SMS

You can opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. Upon receiving your opt-out request, we will send you a single confirmation message and remove your number from our SMS list within 24 hours. You will not receive any further SMS messages from us unless you re-subscribe.

Getting Help

If you need assistance with our SMS program, you can reply HELP to any message to receive support information, or contact us directly at sales@arlingtonshelves.com or 1-888-488-9908.

Data Security for SMS

We protect your mobile phone number and SMS opt-in data through encryption and secure storage measures. Access to this data is restricted to authorized personnel who need it to operate our SMS program.

9. Your Rights

You have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your information
• Withdrawal of consent
• Opt-out of marketing communications

10. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, used, shared, or sold.

11. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at: