Returns & Exchanges
Last updated: June 27, 2025
Our Commitment to Quality
At Arlington Shelves, we stand firmly behind our products. We are passionate about ensuring your complete satisfaction with every purchase. Our premium steel shelving solutions are engineered for uncompromising strength and modern sophistication, and we're confident you'll be delighted with your investment.
90-Day Satisfaction Guarantee
For customers in the Los Angeles and Orange County areas, we offer a 90-day satisfaction guarantee. If you're not completely satisfied with your purchase for any reason, please contact us to discuss return options.
It's important to note that since 2016, we have never had a customer return an order. This track record speaks to the exceptional quality of our products and the high standard of customer service we maintain.
Exchange Policy
We understand that sometimes customers don't get their configuration perfectly the first time. For local customers in the Los Angeles and Orange County areas, we offer exchanges for parts as necessary at cost for the parts, with no restocking fees.
For customers outside our local service area, we can ship additional parts at regular shipping rates. Our goal is to ensure you have the perfect shelving solution for your needs, regardless of location.
Freight Orders & Long-Distance Shipments
Due to the nature of our heavy-duty industrial shelving products, we are unable to offer free return shipping for freight orders, long-distance, or cross-country shipments. These items are substantial in weight and size, making return shipping logistically complex and costly.
For customers outside the Los Angeles and Orange County areas who experience issues with their order, please contact us directly to discuss potential solutions. We're committed to finding a resolution that works for you.
Our Track Record
Arlington Shelves has been in business since 2016, and in that time, we have maintained a perfect record of customer satisfaction with zero returns. We are incredibly confident that you will be enthusiastically pleased with your order, and our reviews confirm the high standard of quality product and customer service that we uphold ourselves to.
Prevention Through Consultation
Prevention and consultation are the most effective ways to avoid problems with your order. By ensuring you carefully select your shelving configuration, getting a consultation when possible, and with our expert packing for shipments, you can ensure your complete satisfaction with your purchase.
If you're a local customer, we strongly encourage you to call or email us for a free, no obligation consultation for your space. Our expert team can assist you with:
- Taking accurate measurements of your space
- Creating high-quality blueprints
- Developing 3D renderings to visualize the final result
- Designing the perfect shelving solution tailored to your specific needs
As the industry leader in custom steel shelving, we're here to help you achieve the optimal storage solution for your space. Our consultation service ensures you get the right configuration the first time, minimizing the need for exchanges or adjustments later.
Return Process
If you need to initiate a return (for eligible orders within the Los Angeles and Orange County areas), please follow these steps:
- Contact our customer service team at [email protected] with your order number and reason for return.
- Our all-American support team will review your request and typically contact you within hours. Please allow up to 2 business days during busy seasons.
- If approved, we'll provide instructions for the return process.
- Once we receive the returned items in their original condition, we'll process your refund within 5 business days.
Damaged or Defective Items
In the rare event that you receive damaged or defective merchandise, please contact us immediately at [email protected]. Please include photos of the damaged items and packaging to help us resolve the issue quickly.
Contact Us
If you have any questions about our return policy or need assistance with an order, please don't hesitate to contact us: